Full court press for customer satisfaction
Goalsetter basketball hoops and accessories are the best in basketball. That’s why Goalsetter products are backed by the strongest warranties in the industry:
- All poles (excluding paint) — Lifetime
- Acrylic backboard (commercial or public settings included) — Lifetime
- Glass backboard (residential only): — Lifetime
- Internal & external hand cranks — Lifetime
- Single Static and Collegiate Breakaway Rims — 1 year
- HD Flex Rims — 2 years
- Double Static Rims — Lifetime
Your Goalsetter basketball hoop requires very little maintenance other than oiling the internal and external jack once a year. You may wish to tighten nuts and bolts annually as well. See your product manual for details.
With reasonable care, your Goalsetter basketball hoop or basketball accessories will stand the test of time and team. Be sure to register your Goalsetter product after purchase to initiate warranty.
Damaged or defective products
In the rare instance that you receive a damaged or defective Goalsetter product or there is extensive damage to the product carton, contact Goalsetter Systems immediately at 1-800-362-4625. Have the following information handy:
- Your order number
- Your item number(s) from your confirmation email
Goalsetter will replace the item in a timely manner.
Returning a Goalsetter product
You must receive authorization from Goalsetter Systems to return a product. Contact Goalsetter at 1-800-362-4625 to obtain a return authorization number. Goalsetter covers the cost shipping returned items only if they arrive at the designated shipping address defective or damaged. They do not accept COD shipments. All salable merchandise is subject to a 20% restocking fee.
You can expect a refund within 30 days of our receiving your returned product. Refunds will be issued in the same form of payment as was originally used to purchase your product. Shipping charges will be refunded only if the return is a result of a Goalsetter manufacturing or shipping error.
For more information about your product’s warranty, warranty coverage and exclusions, and how to submit a warranty claim, call or visit us in our showroom.